Financial Transparency

REFUND POLICY

Version 1.3 | Effective date: 16.10.2026

Automatic Refund

If no SMS arrives, the amount is returned instantly

Balance Never Expires

Loaded balance has no expiry date

24/7 Support

Our support team is with you whenever something goes wrong

Please note: The binding version of this document is the Turkish one. This translation is provided for information only; in case of any discrepancy, the Turkish text prevails.

01. THE AUTOMATIC REFUND MECHANISM

One of Turonay's core commitments is the principle of "charge only for successful transactions". Accordingly:

How Does the Automatic Refund Work?

  1. 1 When you rent a number, the amount is temporarily reserved from your balance.
  2. 2 While the number is assigned (usually 10–20 minutes) the system waits for the SMS.
  3. 3 If no SMS arrives before the window closes, the transaction is cancelled automatically and the amount is returned to your balance instantly. No application is needed.
  4. 4 If the SMS is delivered successfully, the fee is charged and the transaction is deemed complete.

02. REFUNDS ON SUCCESSFUL TRANSACTIONS

Exception to the Right of Withdrawal Under Article 15(ğ) of the Turkish Regulation on Distance Contracts and Law no. 6502 on Consumer Protection, "services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer" fall outside the right of withdrawal. The service is deemed performed the moment the SMS code appears in your interface.

Transactions where the SMS code was displayed in the Platform interface are deemed successful. No refund is made in the following cases:

  • The target application rejecting the code after it was displayed on the Platform
  • The number being banned or suspended by the relevant service after a successful transaction
  • The user selecting the wrong number or country
  • The user not cancelling the rented number and letting the window expire

03. USE AND EXPIRY OF BALANCE

Balance Never Expires

Loaded balance has no expiry date. You can use it whenever you want.

Inactive Account Policy

The balance of accounts with no activity for 24 months may be zeroed after 30 days' prior notice.

Account Closure

Balances in accounts closed for breach of the terms of use are not refunded.

Cash Refunds

Platform balance is not refunded in cash; it can only be used for transactions on the Platform.

04. THE REFUND REQUEST PROCESS

Where the automatic refund did not happen, or if you have a refund request:

1

Open a Support Ticket

Create a new ticket from the Support page. Include your transaction ID and describe the problem.

2

Review Process

Our support team evaluates your request within 1–3 business days and reviews the system records.

3

Refund Decision

Approved refund requests are credited to your Platform balance immediately.

05. SPECIFICS BY PAYMENT METHOD

Payment Method Top-up Cash Refund
Card (Shopier) After confirmation As Platform balance
Card (Stripe) Instant As Platform balance
Crypto (Cryptomus) After network confirmation As Platform balance
Crypto (Heleket) After network confirmation As Platform balance
Bank transfer After confirmation As Platform balance

With every payment method the amount loaded is converted to Platform balance only; no cash refund is made.

Create a Support Ticket

Last updated: 16.10.2026